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Please include information like what you were doing when the issue occurred, any error messages that show, what you expected to happen and what actually happened and what browser/device you are using. If you are having an issue with a specific routine, please include the event name and item number AND team name. Please be as detailed as possible. The more information you provide increases the likelihood that we can find and fix the error quickly.

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Hint: To take a screenshot on a Windows device, press the PrtSc button (you may also need to hold the Fn or Windows button whilst doing this depending on your device). To take a screenshot on a MacOS device, press Command + Shift + 4 and select the area you want to capture using the mouse.

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Our most popular support articles:

How to register for a Cheercast account

How to link your account with your gym or studio

What happens when the link to your club expires?

Changing which club your account is linked with

Can I link my account with more than one club?

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